Why is my Pin-Up deposit not credited?

If your Pin-Up deposit is not showing in your balance, first stay calm and check a few things:

1. Check payment status

   • Open your payment app/bank and confirm the transaction is “Successful”.
   • Note the transaction ID and time.

2. Refresh your Pin up balance

   • Log out of your casino account and log in again.
   • Check “Deposit history” in your profile.

3. Confirm limits and time

   • Some payment methods can take 5–30 minutes.
   • Make sure you did not exceed daily deposit limits.

4. Contact support

   • Take a screenshot of the payment.
   • Contact Pin-Up support via live chat or email and share: account ID, amount, payment method, transaction ID, and time.

Tip: Always deposit from an account in your own name and keep payment SMS/email until the money appears in your casino balance.

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