Introduction

These Terms and Conditions set out the legally binding rules that govern the use of the online gaming and casino services provided under the brand “Pin up” (hereinafter referred to as “Pin-Up”, “we”, “us” or “our”). By accessing, registering for, or using any services, games, or related content made available through the Pin-Up online platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in full. These Terms and Conditions apply to all aspects of your relationship with Pin-Up, including but not limited to account registration, deposits, withdrawals, game participation, bonuses, promotions, and interactions with customer support. If you do not agree with any provision contained in these Terms and Conditions, you must immediately cease using the website and must not register or maintain an account. These Terms and Conditions are designed to promote a safe, fair, and responsible online casino environment, with particular emphasis on compliance with applicable laws and regulations, and the protection of players from harm related to gambling. You are strongly advised to print or save a copy of these Terms and Conditions for your records and to review them regularly, as they may be updated or amended from time to time in accordance with the clause on Final Provisions.

Furthermore, you understand and accept that online gambling may not be legal in every jurisdiction, and you are solely responsible for ensuring that your use of the Pin-Up services is lawful in Bangladesh or any other location from which you access the platform. Pin-Up does not provide legal advice, and nothing in these Terms and Conditions should be interpreted as such; instead, these provisions are meant to outline the contractual relationship between you and us. You also acknowledge that gambling carries the risk of financial loss and potential psychological or social harm, and that you must never stake money that you cannot afford to lose. Throughout these Terms and Conditions, we emphasise responsible gambling measures and tools, such as deposit limits, cooling-off periods, and self-exclusion, to help you manage your gaming behaviour. By continuing to use the Pin-Up website and related services, you affirm that you have the mental and legal capacity to enter into this agreement and that you will comply with all conditions set forth herein.

Acceptance of Terms

By creating an account, logging in, making a deposit, placing a wager, or otherwise using any part of the Pin-Up website or mobile services, you confirm your full and unreserved acceptance of these Terms and Conditions. Acceptance is deemed to occur at the moment you check the box or otherwise indicate consent during registration, and it continues for as long as you hold an active account or continue to access our services. You also agree to comply with any additional rules, policies, or guidelines that may be posted on the website from time to time, including game-specific rules, bonus terms, privacy policies, and responsible gambling guidelines. In case of conflict between these Terms and Conditions and any other document, these Terms and Conditions shall prevail, unless explicitly stated otherwise in writing by Pin-Up. You acknowledge that we may need to modify, update, or supplement these Terms and Conditions due to legal, regulatory, technical, or operational reasons, and you consent to such changes taking effect after they are published on the website or otherwise communicated to you.

Your continued use of the services following any update to these Terms and Conditions will constitute your acceptance of the revised version, so you are encouraged to review them periodically. If you do not agree with any updated or modified terms, your only remedy is to stop using the website and request the closure of your account, subject to the withdrawal of any remaining real-money balance in accordance with applicable rules. You understand that the official and legally binding version of these Terms and Conditions is the one available on the Pin-Up website at any given time, and that any translations or summaries are provided solely for convenience and may not fully reflect the original wording. It is your responsibility to ensure that you are familiar with the current Terms and Conditions before engaging in any gambling activity on the platform. If you have any questions or concerns about these Terms and Conditions, you should contact our customer support team before continuing to use the services.

Eligibility & Age Restriction (18+ only)

The services provided by Pin-Up are strictly and exclusively available only to individuals who are at least eighteen (18) years of age or the legal age of majority in their jurisdiction, whichever is higher. By creating an account and using the website, you explicitly confirm that you are at least 18 years old and that you are legally permitted to participate in online gambling activities under the laws applicable in your place of residence, including Bangladesh when relevant. We reserve the right to request proof of age and identity at any time, and to suspend or terminate any account if satisfactory documentation is not provided, or if we suspect that the account holder is underage. Providing false or misleading information about your age or identity is a serious breach of these Terms and Conditions and may result in the confiscation of funds, closure of your account, and potential reporting to relevant authorities. Under no circumstances may persons under 18 years old register, deposit, wager, or withdraw on the Pin-Up platform, even if they do so with the knowledge or permission of a parent or guardian.

Pin-Up is firmly committed to preventing underage gambling and protecting young people from the potential harms associated with casino games and online Slots. We employ identity verification procedures, technical controls, and monitoring systems to detect and block underage use of the platform, but we also rely on parents, guardians, and adult users to take active steps to prevent minors from accessing gambling services. You are strongly advised to keep login details secure, to avoid saving passwords on shared devices, and to use parental control software if minors have access to your devices. If we become aware that an account has been used by a minor, we will immediately suspend the account, cancel all wagers, and refund deposits to the extent required by law, and any winnings may be forfeited. Any individual who facilitates or allows a minor to access Pin-Up services is in violation of these Terms and Conditions and may be subject to account closure and further action. If you suspect that a minor is using the website, you must contact our support team without delay so that appropriate steps can be taken.

Account Registration

In order to participate in real-money games, place bets, or make use of other core casino services at Pin-Up, you must complete the account registration process by providing accurate and truthful information. During registration, you will be asked to submit details such as your full legal name, date of birth, country of residence, address, email address, and mobile phone number, and you must ensure that all such data is correct and up-to-date at all times. You may be required to verify your email and phone number through a confirmation process, and to set a secure password that you must keep confidential and not share with any third party. You understand and accept that you are allowed to create and maintain only one (1) personal account with Pin-Up, and that multiple accounts, duplicate registrations, or accounts created in the name of another person are strictly prohibited. If we detect multiple accounts belonging to the same individual, we reserve the right to merge or close such accounts, void bonuses, cancel bets, and withhold or confiscate funds where appropriate.

As part of our legal and regulatory obligations, especially regarding anti-money laundering and counter-terrorist financing measures, we may carry out Know Your Customer (KYC) procedures at any time. These checks may require you to submit proof of identity, proof of address, proof of payment method ownership, and any other documentation we deem reasonable to verify your identity and source of funds. Failure to complete KYC verification in a timely and satisfactory manner may result in the restriction of certain services, such as deposits or withdrawals, or in the suspension or closure of your account. You acknowledge that the information and documents you provide must be clear, valid, not expired, and must fully match the details listed on your account. Any attempt to provide forged, altered, or fraudulent documents will be treated as a serious breach of these Terms and Conditions and may lead to immediate account termination and notification of relevant authorities. It is your responsibility to review the registration details regularly and notify us of any changes.

Deposits & Withdrawals

To participate in real-money games and casino activities at Pin-Up, you must fund your account using one of the available deposit methods listed in the cashier section of the website. When making a deposit, you confirm that you are the legitimate owner and authorised user of the payment method in question, and that the funds used originate from lawful sources. We do not accept any responsibility for funds deposited via payment methods or instruments that are not in your own name, and we may void transactions and return funds where we reasonably suspect misuse or fraud. Deposited funds will typically be credited to your account balance promptly, but processing times may vary depending on the payment provider, network conditions, and security checks. You acknowledge that some payment processors or financial institutions may impose their own fees or exchange rates, and that Pin-Up is not responsible for such third-party charges.

Withdrawals of winnings or remaining balances are subject to verification procedures, security reviews, and compliance checks. We may require you to complete full KYC procedures before processing withdrawals, and we reserve the right to request additional documents where necessary to confirm your identity, payment method ownership, and source of funds. Withdrawal processing times can vary depending on the payment method selected, internal security reviews, and workload, and we may set minimum and maximum withdrawal limits per transaction, day, week, or month. If your account is subject to any investigation, dispute, or suspected breach of these Terms and Conditions, we may temporarily withhold withdrawals until the matter is resolved. You also agree that any withdrawal requests must be made via the same payment method you used for deposits where this is technically feasible and legally permissible, and that alternative methods will only be used at our discretion.

In certain cases, especially when large amounts are involved, we may process withdrawals in instalments, in accordance with our internal policies and any applicable regulatory requirements. If you attempt to withdraw funds that are linked to bonus money or have unmet wagering requirements, we may reject or adjust the withdrawal request in line with the relevant bonus terms. You understand that, in accordance with applicable anti-money laundering regulations, all deposits should be wagered at least once before being withdrawn, unless explicitly stated otherwise. We reserve the right to charge administrative fees or cancel withdrawals that appear to be abuse of payment systems or money transfer mechanisms. It is your responsibility to check the cashier section regularly for up-to-date information on deposit and withdrawal methods, fees, and limits.

Payment Methods Table

The following table provides a general overview of typical payment methods that may be available for deposits and withdrawals at Pin-Up. Availability, limits, and processing times can vary by jurisdiction, including Bangladesh, and may change over time. You should always refer to the cashier section on the website for the most current information. All transactions are subject to security checks and regulatory compliance.

Bonuses & Promotions

From time to time, Pin-Up may offer various bonuses, promotional offers, loyalty rewards, or special campaigns intended to enhance your experience with our casino games and Slots. Such promotions may include welcome bonuses, deposit match offers, free spins, cashback deals, tournaments, and other incentives, each governed by its own specific terms and conditions in addition to the general provisions herein. By accepting a bonus or participating in a promotion, you indicate your agreement to abide by all related conditions, including but not limited to wagering requirements, maximum bet limits while wagering, time limits, and restricted games. If you are unsure about any bonus terms, you should contact customer support before opting in, as failure to comply can result in forfeiture of the bonus, cancellation of winnings derived from the bonus, and potential restriction of further promotional participation. You acknowledge that some promotions may be time-limited, subject to eligibility criteria, or restricted to players from certain jurisdictions, and that we reserve the right to alter or withdraw any promotion at our sole discretion.

Bonuses are generally intended for recreational play and must not be abused or exploited through strategies designed to secure guaranteed profits with minimal risk, such as bonus hunting, low-risk betting patterns, or collusion. We reserve the right to review betting patterns and gameplay for evidence of promotional abuse, and where such behaviour is detected, we may cancel bonuses, void associated winnings, and close or restrict offending accounts. Certain games may contribute differently towards wagering requirements, with some games excluded entirely from bonus play; these details will be clearly outlined in the specific bonus terms. It is your responsibility to ensure that you are playing eligible games and respecting maximum bet limits while wagering a bonus. Unless otherwise stated, real-money funds are usually wagered before bonus funds, and any withdrawal request before completing wagering requirements may result in bonus cancellation. You should always read the promotional pages and bonus terms carefully to understand how each offer works.

Game Rules

Each casino game, including table games, Slots, live dealer games, and other products offered on the Pin-Up platform, is governed by specific game rules provided either directly by the software provider or published on the game information pages. By participating in any game, you agree to be bound by the relevant rules and to familiarise yourself with paytables, game mechanics, betting limits, and special features before placing a wager. You acknowledge that it is your responsibility to understand how a game functions and how outcomes are determined, as well as how any jackpots, side bets, or bonus features are triggered and paid. If you do not understand a particular rule or mechanism, you should refrain from playing that game until you have obtained clarity, whether through help files, demo play if available, or by contacting customer support. Misunderstandings or lack of knowledge about game rules will not constitute valid grounds for cancelling bets or reversing outcomes.

All bets placed on the Pin-Up platform are considered final once confirmed by the system, provided that there is no evident technical malfunction or error. You must verify that your bets are correct before confirming, as we cannot guarantee cancellation or amendment afterwards. In the event of an interruption, such as loss of internet connection or device malfunction, the system’s recorded outcome will prevail, and any resumed sessions will accurately reflect your balance and game state as stored by the server. If a game becomes unavailable or experiences a critical error after you have placed a wager, the relevant round may be suspended, voided, or settled in accordance with the policies of the software provider and our internal procedures. We reserve the right to remove, modify, or temporarily disable any game at any time for technical or regulatory reasons, without prior notice, although we will endeavour to minimise disruption.

Fair Play & RNG

Pin-Up is committed to providing a fair and transparent gaming environment where all outcomes are determined by certified Random Number Generator (RNG) systems or other approved mechanisms consistent with industry standards. The RNG used in our digital casino and Slots games is tested and audited by independent third-party laboratories to ensure that results are random, unbiased, and cannot be manipulated by players, operators, or any unauthorised party. The return-to-player (RTP) percentages, payout tables, and other relevant statistics may be displayed within the games or in accompanying documentation, and these values are based on long-term mathematical calculations, not short-term sessions or individual player experiences. You understand that gambling outcomes are inherently random and that there is no strategy, pattern, or system that can guarantee consistent wins or alter the fundamental house edge built into each game. Any claim that the games are “due” to pay out or that previous results affect future outcomes is a misconception and not supported by the RNG principles.

We strictly prohibit any form of cheating, collusion, exploitation of software bugs, or use of automated tools, bots, or scripts to gain an unfair advantage. Our systems monitor gameplay for irregular patterns, suspicious behaviour, or technical anomalies, and any detected breach may result in account suspension, investigation, and possible confiscation of funds. If you believe that a game outcome is incorrect or that a malfunction has occurred, you must report the issue to our support team immediately, providing as many details as possible, including game name, time, and stake. We will liaise with the game provider and conduct a thorough investigation, and where a malfunction is confirmed, affected bets may be voided and stakes returned, or other corrective actions taken as appropriate. Decisions reached by the game provider’s technical team, in collaboration with Pin-Up, will be considered final regarding the determination of malfunctions or errors.

Responsible Gambling

Pin-Up places strong emphasis on responsible gambling and seeks to provide a safe environment in which players from Bangladesh and other permitted jurisdictions can enjoy casino entertainment without suffering harm. We recognise that while gambling can be an enjoyable leisure activity, it also carries risks, including financial loss, emotional distress, and potential impact on personal relationships or professional life. Our responsible gambling policy is designed to help you maintain control over your play, understand the risks involved, and seek help if your behaviour starts to become problematic. We actively encourage all players to view gambling as a form of paid entertainment, not as a way to earn a living, repay debts, or solve financial difficulties. You should never stake money that you cannot afford to lose and should always prioritise essential living expenses and responsibilities over gambling.

Pin-Up provides a range of tools and features that enable you to manage your activity and limit your exposure to risk, including deposit limits, session reminders, cooling-off periods, and self-exclusion options. We also offer information and links to independent support organisations that specialise in addressing gambling-related problems, where you can seek confidential and professional advice if needed. If you notice signs of problematic gambling in yourself or someone you know, such as chasing losses, lying about gambling, or neglecting work or family, you should take immediate steps to reduce or stop gambling and consider using the tools available on the website. In severe cases, you may request permanent self-exclusion to block access to your account and prevent further harm. Our customer support team is trained to handle responsible gambling queries sensitively and can assist you in choosing appropriate safeguards.

Tools & Features (table)

The following table summarises the main responsible gambling tools and features that may be available to you on the Pin-Up platform. Availability of specific tools can depend on jurisdiction and regulatory requirements, but the overall objective is to support safe and controlled play.

Support Resources

In addition to internal tools, Pin-Up encourages players to seek external support if they feel that gambling is causing difficulties or becoming hard to control. There are various independent organisations and counselling services that specialise in problem gambling, offering confidential advice, self-assessment tools, and treatment referrals. Such organisations may operate telephone helplines, online chat services, or in-person sessions, and many provide resources specifically adapted to different cultural and regional contexts, which can be particularly relevant for players in Bangladesh. We recommend that you contact a reputable gambling support organisation if you find yourself spending more time or money on gambling than you intended, if you are hiding your gambling from friends or family, or if it is affecting your work, studies, or relationships. These organisations can help you develop strategies to manage urges, restructure your finances, and address underlying psychological issues that may contribute to problem gambling.

You may also consider speaking with healthcare professionals, such as psychologists or counsellors, who have experience in treating behavioural addictions. For additional self-help, you can make use of educational materials, budgeting tools, and self-exclusion registers that may be available in your region. If you choose to activate self-exclusion or other restrictions on your Pin-Up account, you should also extend similar measures to other gambling platforms to increase effectiveness. Family members and friends of people affected by problem gambling may likewise seek support from specialised organisations that provide guidance on how to cope and how to encourage the affected person to seek help. Pin-Up will cooperate with legitimate support organisations and follow their general recommendations to promote a safer gambling environment.

Prohibited Activities

When using the Pin-Up platform, you agree not to engage in any activity that violates these Terms and Conditions, applicable laws, or the rights of others. Prohibited activities include, but are not limited to, creating multiple accounts, sharing accounts, or opening accounts on behalf of another person; using stolen or unauthorised payment methods; or participating in fraudulent schemes such as chargebacks, identity theft, or money laundering. You are also strictly forbidden from colluding with other players, manipulating game outcomes, exploiting software bugs, or using automated tools, bots, or scripts to place bets or make decisions. Any form of cheating, unfair advantage, or attempt to circumvent the normal operation of games will be treated as a serious breach and may result in immediate account suspension, seizure of funds, and reporting to authorities.

You must not use the website for any illegal purpose or in connection with any unlawful activity in Bangladesh or any other jurisdiction from which you access the service. This includes, but is not limited to, distributing malware, attempting to gain unauthorised access to our systems, conducting denial-of-service attacks, or engaging in any form of hacking or reverse engineering of the software. You must not transmit or post any content that is defamatory, abusive, threatening, obscene, or otherwise unlawful, or that infringes on intellectual property rights or privacy rights of third parties. The use of the Pin-Up brand, logo, or content for commercial purposes without our prior written consent is prohibited. If we suspect that your account is involved in prohibited activities, we may freeze the account, suspend transactions, and request further documentation while we investigate.

If an investigation confirms involvement in prohibited activities, we may close your account permanently, void bets, and confiscate balances in accordance with applicable law and our regulatory obligations. We reserve the right to withhold payment of funds if we reasonably believe that they are connected to fraud, abuse, or criminal conduct. You agree to cooperate fully with any investigation carried out by Pin-Up or relevant authorities and to provide any information requested relating to your use of the services. We also reserve the right to pursue legal action against individuals or entities involved in serious or repeated breaches of these provisions.

Restricted Countries (table)

Players are responsible for ensuring that their access to and use of the Pin-Up services is legal in their jurisdiction. Due to legal and regulatory reasons, Pin-Up may not be able to offer services to residents or citizens of certain countries or territories. The list below is illustrative and may not be exhaustive; we may update and expand it at any time in response to new laws or regulatory guidance. If you are located in a restricted country, you must not register, deposit, wager, or use any part of the Pin-Up service.

You acknowledge that if it is later determined that you were residing in or accessing from a restricted country at the time of registration or gameplay, Pin-Up may close your account, void bets, and handle balances in accordance with applicable regulations and internal policies. The presence or absence of a specific country in the table above does not constitute legal advice, and you must always consult local laws or seek independent legal guidance to determine whether online gambling is permitted in your location. Your use of VPNs, proxies, or other technological means to disguise your location for the purpose of circumventing geographic restrictions is strictly prohibited and may lead to immediate account closure. We may rely on IP checks, geolocation services, and KYC information to determine your jurisdiction and ensure compliance with territorial restrictions.

Privacy & Data Protection

Pin-Up is committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws and regulations. When you register for an account, use our services, or interact with us, we may collect and process various categories of personal information, such as identification data, contact details, transactional history, device information, and usage data. This information is used for purposes including account administration, payment processing, responsible gambling measures, security monitoring, fraud prevention, customer support, and compliance with legal and regulatory obligations. We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse, including encryption, access controls, and regular security assessments.

Your personal data may be shared with selected third parties where necessary for the provision of services, such as payment processors, game providers, identity verification services, analytical partners, and regulatory authorities. Such third parties are required to handle your data in accordance with contractual confidentiality obligations and relevant data protection standards. We may also be required to disclose your information to law enforcement or other authorities if compelled by law or if we reasonably believe such disclosure is necessary to protect our rights, the rights of others, or to prevent crime. Depending on your jurisdiction, you may have certain rights regarding your personal data, such as the right to access, correct, or in some cases delete your information, subject to legal limitations and record-keeping obligations. You may exercise these rights by contacting our data protection or customer support team, using the contact methods specified on the website.

We may also use your contact information to send you marketing communications and promotional offers relating to Pin-Up casino products and services, provided that you have given the necessary consent where required by law. You may opt out of marketing messages at any time by following the unsubscribe instructions contained in the communications or by adjusting your account settings. However, even if you opt out of marketing, we may still send important service-related messages, such as account notifications, security alerts, or changes to these Terms and Conditions. Our detailed privacy and cookie policies, available on the website, provide further information about the categories of data we collect, the purposes for which we process them, and the cookies or similar technologies used on the platform. By using the services, you confirm that you have read and understood these policies and consent to the processing of your data as described.

Account Suspension & Termination

Pin-Up reserves the right to suspend, restrict, or terminate your account at any time where we have reasonable grounds to believe that you have violated these Terms and Conditions, engaged in prohibited activities, or otherwise used the services in a manner that may harm us, other players, or the integrity of the platform. Suspension may involve temporarily blocking access to your account, freezing balances, and restricting new bets or withdrawals while an investigation is carried out. We may also suspend or terminate accounts in order to comply with legal or regulatory obligations, such as anti-money laundering rules, responsible gambling requirements, or instructions from competent authorities. In order to protect both you and us, we may request additional documentation or information during such investigations, and your cooperation is necessary for timely resolution.

If the investigation confirms serious breaches, such as fraud, collusion, underage gambling, or use of the service from a restricted jurisdiction, we may terminate the account permanently and handle remaining balances, including potential confiscation of funds, in accordance with these Terms and Conditions and applicable law. In less severe cases, we may lift the suspension subject to certain conditions, such as completion of KYC, acceptance of revised limits, or written confirmation of understanding and compliance. You may also request closure of your account at any time by contacting customer support, although withdrawals of remaining real-money balances will remain subject to our standard verification procedures and withdrawal rules. Account closure at your request does not relieve you of responsibility for any outstanding obligations or liabilities arising prior to closure, such as unsettled disputes or chargebacks.

We will endeavour to notify you of any suspension or termination decision and, where appropriate, to provide a general explanation, although we may be legally prohibited from disclosing certain details in some cases. If you believe that your account has been suspended or closed in error, you may contact us to request a review, providing any supporting evidence or explanations. Decisions regarding suspension or termination will be made in good faith, with due regard to our legal and regulatory duties and the need to safeguard the integrity of the Pin-Up platform.

Limitation of Liability

While Pin-Up strives to provide a secure, fair, and reliable online casino environment, you acknowledge that you use the services at your own risk. To the fullest extent permitted by law, Pin-Up, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of the website or services, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of business. We do not guarantee that the website will be available at all times, free from errors or technical issues, or compatible with all devices and software configurations, although we make reasonable efforts to ensure stability and security. From time to time, maintenance work, updates, or unforeseen technical problems may temporarily disrupt access to games or other services, and we shall not be liable for any loss or inconvenience caused by such interruptions, provided we act with reasonable care.

Our total aggregate liability to you for any claim arising out of or relating to your use of the services shall be limited to the amount of your net losses on the platform over the three (3) months preceding the event giving rise to the claim, subject to any more restrictive limitations imposed by applicable law. Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under mandatory law. You agree to indemnify and hold harmless Pin-Up from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your breach of these Terms and Conditions, your violation of any law, or your infringement of the rights of any third party. You further understand that we are not responsible for the content, policies, or services of third-party websites or providers that may be linked from our platform.

Complaints & Dispute Resolution

Pin-Up aims to provide high-quality services and to resolve any issues or concerns in a fair and timely manner. If you have a complaint relating to your account, transactions, game outcomes, or any other aspect of the service, you should first contact our customer support team using the official channels listed on the website. When submitting a complaint, you should provide full and accurate information, including your account details, a clear description of the issue, relevant dates and times, and any supporting evidence such as screenshots or transaction references. We will acknowledge receipt of your complaint and will endeavour to investigate and respond within a reasonable timeframe, depending on the complexity of the matter.

If a complaint relates to a game outcome or technical issue, we may need to consult with the relevant game provider or technical department, which can extend the time required to reach a conclusion. You agree not to create duplicate support tickets or use abusive or threatening language towards staff, as this may hinder the resolution process and may itself be considered a breach of these Terms and Conditions. In the event that you are not satisfied with the outcome of our internal complaint handling, you may, where available under applicable regulations, escalate the matter to an independent dispute resolution body or regulator. The availability and details of such external mechanisms may depend on your jurisdiction and our licensing framework.

Any dispute that cannot be resolved through internal procedures or external alternative dispute resolution may ultimately be brought before the competent courts in accordance with the Governing Law section below. You agree that records stored in our systems, including transaction logs and communication records, shall be considered prima facie evidence in the event of a dispute, subject to any contrary evidence you may present. Our aim is always to handle complaints in good faith, with transparency and respect for your rights as a customer, while also protecting the integrity of the Pin-Up platform and complying with regulatory duties.

Governing Law

These Terms and Conditions and any contractual or non-contractual obligations arising from or related to your use of the Pin-Up services shall be governed by and construed in accordance with the laws specified by the licensing or operating jurisdiction of the Pin-Up brand, subject to any mandatory consumer protection laws that may apply in your country of residence. In practice, this means that while local laws in Bangladesh or other jurisdictions may grant you certain rights, the primary legal framework for interpreting these Terms and Conditions will be the law of the jurisdiction where the operator is legally established and licensed. Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, including their formation, validity, interpretation, performance, or termination, that cannot be resolved through the complaints process shall be submitted to the competent courts of that jurisdiction, unless mandatory laws provide otherwise.

You acknowledge that your use of the services may also be subject to local laws and regulations in the place where you are physically located, and that you are solely responsible for ensuring compliance with such laws. Pin-Up does not represent or warrant that the services are suitable or lawful for use in all jurisdictions, and we may restrict or deny access in certain regions in accordance with our regulatory obligations. If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a competent court or authority, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law. Our failure or delay in enforcing any provision or exercising any right under these Terms and Conditions shall not constitute a waiver of such provision or right in the future.

Final Provisions

These Terms and Conditions constitute the entire agreement between you and Pin-Up regarding your use of the online casino and gaming services and supersede any prior or contemporaneous understandings, communications, or agreements, whether written or oral, relating to the same subject matter. We reserve the right to amend, update, or supplement these Terms and Conditions at any time for reasons including, but not limited to, changes in legal or regulatory requirements, introduction of new products or services, improvements in security, or clarification of existing provisions. Any significant changes will be posted on the website and, where required by law or deemed appropriate, communicated to you via email or on-site notifications. Your continued use of the services after such changes take effect constitutes your acceptance of the revised Terms and Conditions.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms and Conditions without our prior written consent, and any attempt to do so shall be void. Pin-Up may assign or transfer its rights and obligations under these Terms and Conditions, in whole or in part, to an affiliated company or a successor entity in the event of a merger, acquisition, corporate reorganisation, or other business transaction, provided that such assignment does not reduce your rights as a consumer under applicable law. Nothing in these Terms and Conditions shall create any agency, partnership, joint venture, or employment relationship between you and Pin-Up; you are an independent user and not an agent or representative of the brand. Headings and section titles are included for convenience of reference only and shall not affect the interpretation of these Terms and Conditions.

You confirm that you have read these Terms and Conditions carefully, that you understand their content, and that you agree to be bound by them as a condition of using the Pin-Up services. If at any time you disagree with any provision or modification, you must immediately stop using the website, cease placing bets, and request closure of your account in accordance with the procedures outlined above. Your continued access, registration, deposits, or participation in casino games and Slots on Pin-Up will be regarded as conclusive evidence of your ongoing acceptance of these terms. By using the services, you also acknowledge the importance of responsible gambling and the strict prohibition of underage play, and you commit to using the tools and safeguards made available to ensure that your gaming remains safe, lawful, and enjoyable.